Terms and Conditions

GENERAL SERVICE TERMS AND CONDITIONS 

Evergreen Tours & Rentals is a company registered under the laws of  Greece and the European Union, with the license number 1041E60610006300  and registered address at  7  Kouriton street 74132, RETHYMNON CRETE, Tel: 28310 54260  email address: info@evergreen-tours.com.

YOUR USE OF OUR WEBSITE 

  1. to get in touch with us for your bookings or travel arrangements
  2. to get information and availability of our products and services
  3. for purposes legitimately connected with purchasing our products and services

You agree that you shall not:

  1. false or fraudulent reservation.
  2. use our website in a way that causes or may cause an infringement of the rights of any other party.
  3. use this Website in any way that affects the performance of the Website or our systems or which interferes in any way with other users’ use of the Website
  4. access, extract, use or copy any material or information on this Website for any commercial purpose or any unlawful purposes. except that you may print off any individual page for your use. The material & information on this website is the property of Evergreen.
  5. This Website contains links to other websites that may either be websites operated by companies that are partners of Evergreen Tours & rentals. You are not licensed to use any material & Information on our Website unless written permission is granted, and you may not meta tag any of these materials.

Travel registration and booking confirmation

Our company meets all standards of the Payment-Security System SSL. Please ensure that you review all the following sections of our Website Terms and Conditions carefully before using our services.

AGREEMENT WITH US: Your booking and our written confirmation constitute the travel agreement, which is by e-mail. The applicant also registers on behalf of all participants mentioned therein; the applicant is liable for his contractual obligations as well as for the other participants. The written travel confirmation includes all the important specifications for travel e.g. type of accommodation, excursions, hire car, extra programs, and price. Discrepancies between the content of the travel confirmation and the travel booking should be notified immediately. Claims against such discrepancies are excluded if they have not been notified before the commencement of travel.

Payment for your arrangements

You will be required to pay a deposit of 40 % of the total amount to us for each person when you book unless this is within 32  days of departure when the full amount for the booking is payable. The deposit amount will be specified by us when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book, even if this is 100% of the holiday price. Please note your booking deposit may be increased or there may be a charge payable for some accommodation, and holidays where it is necessary to secure specific facilities with full payment at the time of booking. This is your only commitment until 32 days before you go. After your Booking-Order, you will get from us a written- e-mail-confirmation/ Invoice. Within 7 days of booking, you have to pay the prepayment. You have to pay the rest-amount at the latest 28 days before you go on holiday. If you don’t, we reserve the right to treat your booking as canceled and to charge you a cancellation charge up to 100% of the total amount. We accept Visa-Card or Master-Card.

In the event of two failed attempts to collect any direct debit payment, we will cancel the direct debit mandate and you will be required to make payment by another method as detailed above. You also consent to our processing of personal information about you and other members of your party. Where the context permits, reference to all persons traveling on this booking. Your contract with us shall be governed by and construed following the laws of Greece You agree to submit to the exclusive jurisdiction of the courts of Germany/Düsseldorf over any claim or matter arising under or in connection with your contract with us. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities. It is your responsibility to comply with all passports, visas, and other immigration requirements. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with these requirements…

Website Facilities 

The range of contractual services can be found on the Internet service description site. Your binding online bookings are only valid with our written booking confirmation.

Supply of products and services 

Normally when you book our products and travel arrangements you have an agreement with Evergreen Tours otherwise, we will make it clear to you that Evergreen Tours is acting as an agent for another travel provider. Please note that Kreta.com may provide accommodation, and transport from a wide range of third-party accommodation providers and carriers including airlines, ships, trips, excursions, travel insurance and hire cars. The provision of these arrangements will be subject to the terms and conditions of each provider as part of your Conditions of Contract with us.

YOUR INFORMATION All details provided by you or collected when you use this Website will be used and held by us by our Privacy Notice. Information about cookies and their use by us on this Website can be found in our Cookies-Link.

Any service we arrange for you must only be used by those people named on your Confirmation Invoice. 

The Conditions of Your Ticket: When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention, or Athens Convention. You agree that the transport company’s own ‘Conditions of Carriage will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all these terms and conditions form part of your contract with us as well as with the transport company. You can ask us to book your holiday to provide you with a copy of any of the conditions applicable to your journey. The airline’s terms and conditions are available on request. We will tell you the identity of the air carrier when you book with us and if it is not known at that time or subsequently changes, we will inform you as soon as possible and no later than at check-in for your flight.

Please check your invoice, If any detail on the Confirmation Invoice is not correct tell us immediately. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We may transfer your booking to another company in our partners, but this will not affect your holiday arrangements.

 The Price You Pay: All prices we advertise are accurate at the date published, but we reserve the right to update prices from time to time caused by to increase in fuel. Prices include a cost for fuel that was estimated at the date of this publication. We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication. Prices can go up or down. We reserve the right to increase the price of your holiday – Package after you have booked but no later than 20 days before the departure. After a Confirmation Invoice has been sent to you, any increase to your holiday price will only be the result of the direct consequences of changes in The price of the carriage of passengers resulting from the cost of fuel or other power sources; the level of taxes or fees on the travel services included in the package travel contract imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. The price quoted on the last Amendment Invoice issued is guaranteed unless you change your holiday booking. We aim to provide your holiday as booked. But if, for example, you do not pay the balance of the holiday price on time, we reserve the right to cancel it. We may also cancel your holiday when there are not enough people booked and we have notified you of the minimum number required. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except where this is because you have not paid, you can either have a refund or accept a replacement holiday from us of equivalent or similar standard and price if we can offer you one. We may offer you a replacement holiday from another partner. Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply to your booking. In either case, we will pay you compensation, using the scale shown and we will always refund the difference in price if the replacement holiday is of a lower standard and price.

If We Change Your Booking Details:

We hope that we will not have to make any changes to your holiday, but we sometimes do need to make changes. We reserve the right to do this at any time. If you have already booked, we will let you know as soon as we can. Where we are unable to provide a seat option that you have paid for, we will refund the amount you have paid. Your Confirmation Invoice will show the latest planned timings. 

Important Note – Events Beyond Our Control

Events beyond our control include but are not limited to: war, the threat of war, riots, civil disturbances, terrorist activity, and its consequences, industrial disputes, any failure to secure relevant flying rights, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. What Happens to Holiday Complaints: We can usually sort out any complaints you may have. We will arrange for you to receive the travel services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. Except where we are a Booking Agent, we are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us. If any part of your holiday is not provided as described, we will pay you compensation, if appropriate, unless this is due to reasons beyond our control. But if we cannot agree, you can access the European Commission Online Dispute (ODR) Resolution platform http://ec.europa.eu/consumers/odr/. We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards. However, safety standards are generally lower than the meet EC fire safety recommendations of Europe. We will not make any payment if your injury, illness, or death was caused by an event or circumstances that the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury, or death was your fault. Where you or someone on your holiday is in difficulty, we will give you appropriate assistance without undue delay by providing appropriate information on health services, local authorities, and consular assistance and assisting you to make distance communications, and helping you find alternative travel arrangements. We reserve the right to charge a fee for such assistance if the difficulty is caused intentionally by you or through your negligence, but any fee charged will be reasonable and will not exceed the actual costs we incur. Excursions: From time to time we may introduce you to reputable third-party suppliers of excursions or other leisure services. If you choose to enter a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent, and therefore would have no liability for the proper performance of that contract.

Your Conduct

We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveler or resort in any risk or danger, on the telephone, in writing or person. If the Captain of your flight or cruise ship or any of our resort staff or agents believes that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from a ship or aircraft, or remove you from your accommodation or excursion. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as canceled by you from that moment, and you will have to pay full cancellation charges. If this occurs, then you will become responsible for your return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, compensation, or any costs or expenses you incur. If you are refused carriage because of your behavior, or you are under the influence of alcohol or drugs, your airline may pass on your details and the date of the refusal of carriage to other airlines for their information. In any of these circumstances, no refunds or compensation will be paid to you. As a result of your behavior during any stage of your holiday including on an aircraft, transfer, in any accommodation, cruise or excursion, we reserve the right to make a claim against you for any damages, costs, and expenses, including legal expenses incurred as a result, including but not limited to, cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or cruise to remove you. Criminal proceedings may also be instigated.

Do you want to change your booking?

  1. you may transfer your booking to another person, providing the following conditions are met:

– You provide us with at least 7 days’ notice and authorize the change in writing, which includes email

– The new lead passenger accepts the transfer and the terms of Our Agreement

– That person complies with the terms of the existing booking

– That person has valid holiday insurance – you cannot transfer your holiday insurance to the new lead passenger.

We’ll charge amendment fees to change a name on a booking outside 14 days to departure; these will be added to the new invoice. The new lead passenger, and you should they fail to pay, will be responsible for the payment of any balance due on that new invoice.

  1. Some arrangements cannot be removed once they have been added to your booking. These include transfers, flight options, children’s activities, board upgrades, and late checkout rooms. Certain extras, such as excursions, and airport – Transfers may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.
  2. Please note that more major changes, including but not limited to, traveling later than planned, changes that lower the basic price of your holiday and changes which result in your holiday ceasing to be a Package Holiday will be treated as a cancellation and incur the appropriate charges.
  3. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
  4. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

ACCOMMODATION TERMS AND CONDITIONS 

Evergreen Tours & Rentals is a company registered under the laws of  Greece and the European Union, with the license number 1041E60610006300  and registered address at  7  Kouriton street 74132 RETHYMNON CRETE Tel: 28310 54260   e mail address: info@evergreen-tours.com 

HOTELS: Booking Terms and Conditions: 

A down payment of 40% is required to confirm your reservation. This amount is kept as a deposit and is refunded ( except for bank costs)  in case of early cancellation. The balance should be paid 4 weeks before arrival. 

Cancellation Policy:

Except for the Bank-costs, the down payment is fully refunded in case of cancellation 21 days or more before arrival. From 21 days to 14 days half (50%) of the deposit is kept. Less than 14 days before check-in then 100% of the down payment is kept.

In case of a no-show, 100% of the total price of the reservation will be charged and is non-refundable.

The entire Rental (less any additional costs incurred), will be refunded to you if we can secure an alternative booking for the Property.

* Check in time: 14:00 , Check-out time : 11:00

If your arrival will be delayed, you must contact Accommodation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Hotel /Apartment. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival, we may treat the booking as having been canceled by you.

VILLAS: booking terms and conditions. 

Bookings are made on behalf of the owner of the property at the prices stated on the web pages of Evergreen rentals and tours in Crete, or the sent Booking Contract/Rental Agreement. Rates are based on market conditions applicable at the time of realization of the Evergreen website.

To book one of our villas in Crete- Greece for a certain period, a  down-payment of 40%  is required, to secure the reservation.

You are required to send to us your payment for the balance of the Rental, at least four weeks before the Arrival Date (except in cases otherwise agreed).

 If you fail to make a payment due to us in full and on time, we may treat your booking as canceled by you.

For bookings made less than 30 days before the arrival the whole amount of the total cost is required (100%).

Contact Evergreen rentals if you need another way of payment.

You can pay on our secure online server, with your credit card (Visa or Mastercard) at no extra charge. Once payment has been authorized through our rental online system, a receipt with a reference number will be e-mailed to your indicated e-mail address. 

Bank transfers or payments with the Paypal system are also welcome. Should you choose to pay by bank transfer, please notify us by e-mail, to send you our bank account details.

If you cancel or amend your booking:

If you need to cancel or amend your booking you have to inform us the soonest as possible by  the following means;

Telephone: 0030 28310 54260 or 00306937173853 

e-mail: reservation@evergreen-tours.gr or info@evergreen-tours.gr

Once an accommodation booking has been canceled by you, it complies with the following cancelation fees:

Notification of cancelation             Loss 

Over  60 days                             Bank costs only

60 – 30  days                               50% of deposit

30-21 days before arrival          Deposit 

21-14 days before arrival              50% of the balance

14-1 day before arrival               100% of the balance

Non-show 100% of the balance

The entire Rental (less any additional costs incurred), will be refunded to you if we can secure an alternative booking for the Property.

If we cancel or amend your booking:

We would not expect to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. 

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund you any money you have paid us.

Refunds:

No refunds will be given for cancellations or interruptions due to inclement weather or illness. Evergreen strongly advises all tenants to consider insurance needs for travel, accident, medical and personal coverage. Evergreen cannot accept liability for any accident, injury, loss, or damage sustained by tenants.

Once you have checked into the property, no refund will be made for early checkouts. If you do not cancel the reservation and do not arrive for your rental period, all monies paid will be forfeited.

Information

* Recommended airports: Chania or Heraklion international airport in Crete

* Indicated rates are for the minimum Stay!

* Extra services on request

Obligations

  • You agree to comply with the Regulations and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
  • You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding, and towels, clean and in good condition.
  •  You agree not to cause any damage to the walls, doors, or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or any other occupier of the neighboring property.
  • You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
  • You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss, and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
  • You can’t allow more people to stay in the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance. If you do so, we can refuse to hand over the Property to you or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you. 
  •  You agree to allow us or any representative of ours access at any reasonable time during your stay for essential repairs.
  • All breakages and losses must be paid for before departure, which normally ends at noon on the last day of rental. In case of late departure, we can extend your stay in the villa only in case, no new clients are expected on the same day.

Group Size:

The number of persons (adults and children) must not exceed the number of sleeping places indicated on the web pages except in the case of infants (less than 2 years old) in which a cot or infant bed must be requested. If the maximum number of individuals is exceeded, the Hotel / Villa reserves the right to refuse or revoke the booking.

Check-in/Check-out :

Clients are expected to arrive at the property between 14:00 and 21:00 on the first day of the rental period. If a different arrival time is anticipated, the notification must be received in writing at Evergreen rentals offices well in advance, or the owner/caretaker may not be available to permit entry. If an unforeseen delay should occur and the arrival will be after 21:00, every effort should be made to contact the owner/caretaker at the telephone number provided in the Accommodation Voucher.

Upon arrival, clients should inspect the property with the owner/caretaker and ensure that they fully understand the use of any appliances, equipment, and utilities.

Clients are expected to vacate the property at 11 am on the final day of the rental period. The owner/caretaker will arrive at the villa before then for an inspection of the property and presentation of the Final Bill. Should depart before 11 am, clients are requested to notify the owner/caretaker at the beginning of the rental period to arrange an alternative time for the property inspection.

Security deposit :

Some accommodation rentals require a security deposit.

Either Cash or a credit/debit card in the name of the Party Leader must be given as a security deposit to cover the cost of any accidental damages or breakages to or at the rental property. The amount is set by the Owner and will normally be collected upon arrival at the property. The cost of utilities and/or other services used, or any damage caused by the Renter will be deducted from the security deposit and the remaining balance will be returned. THE OWNER OR HIS REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT PAID AT THE TIME OF ARRIVAL (If requested). Should the Renter decide to leave the property prematurely the owner or his representative is authorized to refund the deposit to the Renter by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. Evergreen declines all responsibility in the event of a dispute between the Renter and the Owner regarding the deposit. The Renter agrees to indemnify the Owner for any damages to the dwelling or grounds and to furnishings, caused by the negligence of the guest or any member of his/her party that occur during the guests’ stay.

Liability and complaints:

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint remedial action must be taken as soon as possible. 

Evergreen rentals are not responsible for loss or damage to clients because of circumstances beyond their control, such as failure of public supplies or transportation, acts by governments, civil disturbances, acts of God, etc. Travel Insurance coverage should be obtained. If the Renter or his guests have any problems during their stay, they must notify the Owner or Owner’s Representative immediately. Should the Owner or Owner’s Representative not be available, the Renter shall contact the number of the Evergreen rental previously provided with the voucher. Complaints notified after vacating the property cannot be taken into consideration.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 14 days of the end of it. 

Extra Services:

The Extra Services available at each property are detailed on our website. Extra Services may be requested up to 14 days before the first day of the rental period, but we cannot guarantee fulfillment of any Extra Services requested as these are provided by third parties. We do our utmost to ensure that the individual engaged to perform the service professionally fulfills their duties, but we are not liable for any inadequacies.

Swimming Pools:

Swimming pools are generally open from early May till the end of October, although this may vary according to the weather and the property owner’s inclinations. Clients should check with Evergreen rentals. Use of the swimming pool is strictly at the clients’ own risk and children should be always supervised.

Pets:

The Renter is obliged to advise Evergreen at the time of booking if he/she is bringing any pets with them and they should communicate numbers and sizes. Pets are admitted only under request and only at certain properties. Please let us know that you are looking for a “Pet Friendly” villa or home when making your reservation. The Renter must supervise pet(s) within the communal areas of the accommodation. “Not authorized” pets give Evergreen the right to terminate the guest’s occupancy of the dwelling and reservation. The guests will also forfeit all rent and may be charged a cleaning fee.

Termination by the owner:

If the owner of a property elects to remove his property from the management responsibilities of Evergreen rentals, the guest agrees to hold Evergreen rentals harmless. In such cases, we agree to provide the Guest with a comparable property at the original rate. If comparable properties are not available, the guest agrees to accept a full refund of all monies the guest has paid for the rental of the property during the agreed rental period in place of any other possible damages. Evergreen rentals and the Owner reserve the absolute right to require any individual to vacate a rental property for disruptive behavior without any refund.

Property substitution:

In the event a reserved property becomes unavailable due to maintenance, transfer, or other issues, Evergreen rentals reserves the right to provide guests with a comparable substitute property; or, at its sole discretion, to cancel the booking and refund the unused portion of rent.

Travel arrangements:

Clients are responsible for ensuring that they hold all the proper documentation for their visit to Greece including visas (where applicable) passports, driving licenses, EU health cards, etc.

Travel insurance:

Your signature on the Booking Form is taken as a declaration that you hold a valid travel insurance policy as generally available in Europe. For non-European citizens, we highly recommend that you obtain coverage for medical and personal liability, as well as loss of luggage, monies, and repatriation. Even though Greece is a full EU Member, the medical facilities may not be what you are accustomed to in your home country.

JURISDICTION

In the event of controversies arising from the booking and the rental, the laws of Greece will apply. By agreeing to and signing the BOOKING FORM and by making the booking, this implies that Evergreen’s  Rental Terms & Conditions have been understood and have thereby been accepted without reservation and exception.