GENERAL SERVICE TERMS AND CONDITIONS
Evergreen Tours & Rentals is a company registered under the Greek and EU laws, with the license number 1041E60610006300 and registered address at 7 Kouriton street 74132, RETHYMNON CRETE, Tel: 28310 54260, Email address: info@evergreen-tours.com.
USE OF OUR WEBSITE
You agree that you shall not:
Travel registration and booking confirmation
Our company meets all standards of the Payment-Security System SSL. Please ensure that you review all the following sections of our Website Terms and Conditions carefully before using our services.
AGREEMENT WITH US: Your booking and our written confirmation constitute the travel agreement, which is by e-mail. The applicant also registers on behalf of all participants mentioned therein; the applicant is liable for his contractual obligations as well as for the other participants. The written travel confirmation includes all the important specifications for travel e.g., type of accommodation, excursions, hire car, extra programs, and price. Discrepancies between the content of the travel confirmation and the travel booking should be notified immediately. Claims against such discrepancies are excluded if they have not been notified before the commencement of travel.
Travel Arrangements: Clients are responsible for ensuring that they hold all the proper documentation for their visit to Greece including visas (where applicable) passports, driving licenses, EU health cards, etc.
Travel insurance: Your signature on the Agreement is taken as a declaration that you hold a valid travel insurance policy as generally available in Europe. For non-European citizens, we highly recommend that you obtain coverage for medical and Evergreen Tours & Rentals is a company registered under the laws of Greece and the European Union, with the license number 1041E60610006300 and registered address at 7 Kouriton street 74132 RETHYMNON CRETE Tel: 28310 54260 email address: info@evergreen-tours.com.
Booking Terms and Conditions: A down payment of 40% is required to confirm your reservation. This amount is kept as a deposit and is refunded (except for bank costs) in case of early cancellation. The balance should be paid 4 weeks before arrival.
Cancellation Policy: Except for the Bank-costs, the down payment is fully refunded in case of cancellation 21 days or more before arrival. From 21 days to 14 days half (50%) of the deposit is kept. Less than 14 days before check-in then 100% of the down payment is kept.
In case of a no-show, 100% of the total price of the reservation will be charged and is non-refundable.
The entire Rental (less any additional costs incurred), will be refunded to you if we can secure an alternative booking for the Property.
Check in time: 14:00, Check-out time: 11:00.
If your arrival will be delayed, you must contact Accommodation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Hotel /Apartment. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival, we may treat the booking as having been cancelled by you.
Booking Terms and Conditions:Bookings are made on behalf of the owner of the property at the prices stated on the web pages of Evergreen rentals and tours in Crete, or the sent Booking Contract/Rental Agreement. Rates are based on market conditions applicable at the time of realization of the Evergreen website.
To book one of our villas in Crete- Greece for a certain period, a down-payment of 40% is required, to secure the reservation.
Payments: You are required to send to us your payment for the balance of the Rental, at least four weeks before the Arrival Date (except in cases otherwise agreed).
If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you. For bookings made less than 30 days before the arrival the whole amount of the total cost is required (100%).
Contact Evergreen rentals if you need another way of payment.
You can pay on our secure online server, with your credit card (Visa or Mastercard) at no extra charge. Once payment has been authorized through our rental online system, a receipt with a reference number will be e-mailed to your indicated e-mail address.
Bank transfers or payments via the PayPal system are also welcome. Should you choose to pay by bank transfer, please notify us by e-mail, to send you our bank account details.
Once you have checked into the property, no refund will be made for early checkouts. If you do not cancel the reservation and do not arrive for your rental period, all monies paid will be forfeited.
Cancellations: If you need to cancel or amend your booking you have to inform us the soonest as possible by the following means.
Telephone: 0030 28310 54260 or 00306937173853 e-mail: reservation@evergreen-tours.gr or info@evergreen-tours.gr.
Once an accommodation booking has been cancelled by you, it complies with the following cancelation fees:
Over 60 days Bank costs only
60 – 30 days 50% of deposit
30-21 days before arrival Deposit
21-14 days before arrival 50% of the balance
14-1 day before arrival 100% of the balance
Non-show 100% of the balance
The entire Rental (less any additional costs incurred), will be refunded to you if we can secure an alternative booking for the Property.
If we cancel or amend your booking: We would not expect to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund you any money you have paid us.
Refunds: No refunds will be given for cancellations or interruptions due to inclement weather or illness. Evergreen strongly advises all tenants to consider insurance needs for travel, accident, medical and personal coverage. Evergreen cannot accept liability for any accident, injury, loss, or damage sustained by tenants.
Obligations
Group Size: The number of persons (adults and children) must not exceed the number of sleeping places indicated on the web pages except in the case of infants (less than 2 years old) in which a cot or infant bed must be requested. If the maximum number of individuals is exceeded, the Hotel / Villa reserves the right to refuse or revoke the booking.
Check-in/Check-out: Clients are expected to arrive at the property between 14:00 and 21:00 on the first day of the rental period. If a different arrival time is anticipated, the notification must be received in writing at Evergreen rentals offices well in advance, or the owner/caretaker may not be available to permit entry. If an unforeseen delay should occur and the arrival will be after 21:00, every effort should be made to contact the owner/caretaker at the telephone number provided in the Accommodation Voucher.
Upon arrival, clients should inspect the property with the owner/caretaker and ensure that they fully understand the use of any appliances, equipment, and utilities.
Clients are expected to vacate the property at 11 am on the final day of the rental period. The owner/caretaker will arrive at the villa before then for an inspection of the property and presentation of the Final Bill. Should depart before 11 am, clients are requested to notify the owner/caretaker at the beginning of the rental period to arrange an alternative time for the property inspection.
Security deposit: Some accommodation rentals require a security deposit. Either Cash or a credit/debit card in the name of the Party Leader must be given as a security deposit to cover the cost of any accidental damages or breakages to or at the rental property. The amount is set by the Owner and will normally be collected upon arrival at the property. The cost of utilities and/or other services used, or any damage caused by the Renter will be deducted from the security deposit and the remaining balance will be returned.THE OWNER OR HIS REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT PAID AT THE TIME OF ARRIVAL (If requested). Should the Renter decide to leave the property prematurely the owner or his representative is authorized to refund the deposit to the Renter by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. Evergreen declines all responsibility in the event of a dispute between the Renter and the Owner regarding the deposit. The Renter agrees to indemnify the Owner for any damages to the dwelling or grounds and to furnishings, caused by the negligence of the guest or any member of his/her party that occur during the guests’ stay.
Liability and complaints: Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint remedial action must be taken as soon as possible.
Evergreen rentals are not responsible for loss or damage to clients because of circumstances beyond their control, such as failure of public supplies or transportation, acts by governments, civil disturbances, acts of God, etc. Travel Insurance coverage should be obtained. If the Renter or his guests have any problems during their stay, they must notify the Owner or Owner’s Representative immediately. Should the Owner or Owner’s Representative not be available, the Renter shall contact the number of the Evergreen rental previously provided with the voucher. Complaints notified after vacating the property cannot be taken into consideration.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 14 days of the end of it.
Extra Services: The Extra Services available at each property are detailed on our website. Extra Services may be requested up to 14 days before the first day of the rental period, but we cannot guarantee fulfillment of any Extra Services requested as these are provided by third parties. We do our utmost to ensure that the individual engaged to perform the service professionally fulfils their duties, but we are not liable for any inadequacies.
Swimming Pools: Swimming pools are generally open from early May till the end of October, although this may vary according to the weather and the property owner’s inclinations. Clients should check with Evergreen rentals. Use of the swimming pool is strictly at the client’s own risk and children should be always supervised.
Pets: The Renter is obliged to advise Evergreen at the time of booking if he/she is bringing any pets with them and they should communicate numbers and sizes. Pets are admitted only under request and only at certain properties. Please let us know that you are looking for a “Pet Friendly” villa or home when making your reservation. The Renter must supervise pet(s) within the communal areas of the accommodation. “Not authorized” pets give Evergreen the right to terminate the guest’s occupancy of the dwelling and reservation. The guests will also forfeit all rent and may be charged a cleaning fee.
Termination by the owner: If the owner of a property elects to remove his property from the management responsibilities of Evergreen rentals, the guest agrees to hold Evergreen rentals harmless. In such cases, we agree to provide the Guest with a comparable property at the original rate. If comparable properties are not available, the guest agrees to accept a full refund of all monies the guest has paid for the rental of the property during the agreed rental period in place of any other possible damages. Evergreen rentals and the Owner reserve the absolute right to require any individual to vacate a rental property for disruptive behaviour without any refund.
Property substitution: In the event, a reserved property becomes unavailable due to maintenance, transfer, or other issues, Evergreen rentals reserves the right to provide Guests with a comparable substitute property; or, at its sole discretion, to cancel the booking and refund the unused portion of rent.
Information:
* Recommended airports: Chania or Heraklion international airport in Crete
* Indicated rates are for the minimum Stay!
* Extra services on request personal liability, as well as loss of luggage, monies, and repatriation. Even though Greece is a full EU Member, the medical facilities may not be what you are accustomed to in your home country.
Jurisdiction: In the event of controversies arising from the booking and the rental, the laws of Greece will apply. By agreeing to and signing the BOOKING FORM and by making the booking, this implies that Evergreen’s Rental Terms & Conditions have been understood and have thereby been accepted without reservation and exception.