Services – Booking Terms and Conditions


Evergreen Tours & Rentals is a company registered under the Greek and EU laws, with the license number 1041E60610006300 and registered address at 7 Kouriton street 74132, RETHYMNON CRETE, Tel: 28310 54260, Email address:


  1. to get in touch with us for your bookings or travel arrangements
  2. to get information and availability of our products and services
  3. for purposes legitimately connected with purchasing our products and services

You agree that you shall not:

  1. false or fraudulent reservation.
  2. use our website in a way that causes or may cause an infringement of the rights of any other party.
  3. use this Website in any way that affects the performance of the Website or our systems or which interferes in any way with other users’ use of the Website
  4. access, extract, use or copy any material or information on this Website for any commercial purpose or any unlawful purposes. except that you may print off any individual page for your use. The material & information on this website is the property of Evergreen.
  5. This Website contains links to other websites that may either be websites operated by companies that are partners of Evergreen Tours & rentals. You are not licensed to use any material & Information on our Website unless written permission is granted, and you may not meta tag any of these materials.

Travel registration and booking confirmation

Our company meets all standards of the Payment-Security System SSL. Please ensure that you review all the following sections of our Website Terms and Conditions carefully before using our services.

AGREEMENT WITH US: Your booking and our written confirmation constitute the travel agreement, which is by e-mail. The applicant also registers on behalf of all participants mentioned therein; the applicant is liable for his contractual obligations as well as for the other participants. The written travel confirmation includes all the important specifications for travel e.g. type of accommodation, excursions, hire car, extra programs, and price. Discrepancies between the content of the travel confirmation and the travel booking should be notified immediately. Claims against such discrepancies are excluded if they have not been notified before the commencement of travel.

Payment for your arrangements

You will be required to pay a deposit of 40 % of the total amount to us for each person when you book unless this is within 32 days of departure when the full amount for the booking is payable. The deposit amount will be specified by us when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book, even if this is 100% of the holiday price. Please note your booking deposit may be increased or there may be a charge payable for some accommodation, and holidays where it is necessary to secure specific facilities with full payment at the time of booking. This is your only commitment until 32 days before you go. After your Booking-Order, you will get from us a written- e-mail-confirmation/ Invoice. Within 7 days of booking, you have to pay the prepayment. You have to pay the rest-amount at the latest 28 days before you go on holiday. If you don’t, we reserve the right to treat your booking as canceled and to charge you a cancellation charge up to 100% of the total amount. We accept Visa-Card or Master-Card.

In the event of two failed attempts to collect any direct debit payment, we will cancel the direct debit mandate and you will be required to make payment by another method as detailed above. You also consent to our processing of personal information about you and other members of your party. Where the context permits, reference to all persons traveling on this booking. Your contract with us shall be governed by and construed following the laws of Greece You agree to submit to the exclusive jurisdiction of the courts of Germany/Düsseldorf over any claim or matter arising under or in connection with your contract with us. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities. It is your responsibility to comply with all passports, visas, and other immigration requirements. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with these requirements…

Website Facilities 

The range of contractual services can be found on the Internet service description site. Your binding online bookings are only valid with our written booking confirmation.

Supply of products and services 

Normally when you book our products and travel arrangements you have an agreement with Evergreen Tours otherwise, we will make it clear to you that Evergreen Tours is acting as an agent for another travel provider. Please note that may provide accommodation, and transport from a wide range of third-party accommodation providers and carriers including airlines, ships, trips, excursions, travel insurance, and hire cars. The provision of these arrangements will be subject to the terms and conditions of each provider as part of your Conditions of Contract with us.

YOUR INFORMATION: All details provided by you or collected when you use this Website will be used and held by us by our Privacy Notice. Information about cookies and their use by us on this Website can be found in our Cookies-Link.

Any service we arrange for you must only be used by those people named on your Confirmation Invoice. 

Please check your invoice, If any detail on the Confirmation Invoice is not correct tell us immediately. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We may transfer your booking to another company in our partners, but this will not affect your holiday arrangements.

The Price You Pay: All prices we advertise are accurate at the date published, but we reserve the right to update prices from time to time caused by to increase in fuel. Prices include a cost for fuel that was estimated at the date of this publication. We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication. Prices can go up or down. We reserve the right to increase the price of your holiday – Package after you have booked but no later than 20 days before the departure. After a Confirmation Invoice has been sent to you, any increase to your holiday price will only be the result of the direct consequences of changes in The price of the carriage of passengers resulting from the cost of fuel or other power sources; the level of taxes or fees on the travel services included in the package travel contract imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. The price quoted on the last Amendment Invoice issued is guaranteed unless you change your holiday booking. We aim to provide your holiday as booked. But if, for example, you do not pay the balance of the holiday price on time, we reserve the right to cancel it. We may also cancel your holiday when there are not enough people booked and we have notified you of the minimum number required. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except where this is because you have not paid, you can either have a refund or accept a replacement holiday from us of equivalent or similar standard and price if we can offer you one. We may offer you a replacement holiday from another partner. Should you choose this option for the terms and conditions of your holiday will not change and these conditions will still apply to your booking. In either case, we will pay you compensation, using the scale shown and we will always refund the difference in price if the replacement holiday is of a lower standard and price.

If We Change Your Booking Details: We hope that we will not have to make any changes to your holiday, but we sometimes do need to make changes. We reserve the right to do this at any time. If you have already booked, we will let you know as soon as we can. Where we are unable to provide a seat option that you have paid for, we will refund the amount you have paid. Your Confirmation Invoice will show the latest planned timings. 

Important Note – Events Beyond Our Control:Events beyond our control include but are not limited to: war, the threat of war, riots, civil disturbances, terrorist activity, and its consequences, industrial disputes, any failure to secure relevant flying rights, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. What Happens to Holiday Complaints: We can usually sort out any complaints you may have. We will arrange for you to receive the travel services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. Except where we are a Booking Agent, we are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us. If any part of your holiday is not provided as described, we will pay you compensation, if appropriate, unless this is due to reasons beyond our control. But if we cannot agree, you can access the European Commission Online Dispute (ODR) Resolution platform We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards. However, safety standards are generally lower than the meet EC fire safety recommendations of Europe. We will not make any payment if your injury, illness, or death was caused by an event or circumstances that the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury, or death was your fault. Where you or someone on your holiday is in difficulty, we will give you appropriate assistance without undue delay by providing appropriate information on health services, local authorities, and consular assistance and assisting you to make distance communications, and helping you find alternative travel arrangements. We reserve the right to charge a fee for such assistance if the difficulty is caused intentionally by you or through your negligence, but any fee charged will be reasonable and will not exceed the actual costs we incur. Excursions: From time to time we may introduce you to reputable third-party suppliers of excursions or other leisure services. If you choose to enter a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent, and therefore would have no liability for the proper performance of that contract.

Your Conduct:We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveler or resort in any risk or danger, on the telephone, in writing or person. If the Captain of your flight or cruise ship or any of our resort staff or agents believes that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from a ship or aircraft, or remove you from your accommodation or excursion. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as canceled by you from that moment, and you will have to pay full cancellation charges. If this occurs, then you will become responsible for your return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, compensation, or any costs or expenses you incur. If you are refused carriage because of your behavior, or you are under the influence of alcohol or drugs, your airline may pass on your details and the date of the refusal of carriage to other airlines for their information. In any of these circumstances, no refunds or compensation will be paid to you. As a result of your behavior during any stage of your holiday including on an aircraft, transfer, in any accommodation, cruise or excursion, we reserve the right to make a claim against you for any damages, costs, and expenses, including legal expenses incurred as a result, including but not limited to, cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or cruise to remove you. Criminal proceedings may also be instigated.

Do you want to change your booking?

  1. you may transfer your booking to another person, providing the following conditions are met:

– You provide us with at least 7 days’ notice and authorize the change in writing, which includes email

– The new lead passenger accepts the transfer and the terms of Our Agreement

– That person complies with the terms of the existing booking

– That person has valid holiday insurance – you cannot transfer your holiday insurance to the new lead passenger.

We’ll charge amendment fees to change a name on a booking outside 14 days to departure; these will be added to the new invoice. The new lead passenger, and you should they fail to pay, will be responsible for the payment of any balance due on that new invoice.

  1. Some arrangements cannot be removed once they have been added to your booking. These include transfers, flight options, children’s activities, board upgrades, and late checkout rooms. Certain extras, such as excursions, and airport – Transfers may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.
  2. Please note that more major changes, including but not limited to, traveling later than planned, changes that lower the basic price of your holiday, and changes which result in your holiday ceasing to be a Package Holiday will be treated as a cancellation and incur the appropriate charges.
  3. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
  4. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Travel arrangements:

Clients are responsible for ensuring that they hold all the proper documentation for their visit to Greece including visas (where applicable) passports, driving licenses, EU health cards, etc.

Travel insurance:

Your signature on the Booking Form is taken as a declaration that you hold a valid travel insurance policy as generally available in Europe. For non-European citizens, we highly recommend that you obtain coverage for medical and personal liability, as well as loss of luggage, monies, and repatriation. Even though Greece is a full EU Member, the medical facilities may not be what you are accustomed to in your home country.


In the event of controversies arising from the booking and the rental, the laws of Greece will apply. By agreeing to and signing the BOOKING FORM and by making the booking, this implies that Evergreen’s Rental Terms & Conditions have been understood and have thereby been accepted without reservation and exception.